Terms of service
By accessing or using the Hindi website and placing an order, you agree to the following Terms of Service.
1. About Hindi
Hindi provides freshly prepared Indian food, online ordering, delivery, and catering services in selected areas in Egypt.
2. Orders
All orders are subject to availability and confirmation.
We reserve the right to refuse, cancel, or limit an order if:
- An item is unavailable.
- There is an obvious pricing or technical error.
- Delivery cannot be completed to the selected location.
- We reasonably suspect misuse or fraudulent activity.
If an order we cannot fulfil has already been paid for, the appropriate refund will be arranged.
3. Product Information
We aim to keep menu descriptions, ingredients, images, prices, and availability accurate and up to date.
Food presentation may vary slightly from images shown on the website because our dishes are freshly prepared.
4. Allergies & Dietary Requirements
Customers are responsible for informing us of any allergies or important dietary requirements before placing or confirming an order.
Our kitchen handles multiple ingredients and we cannot guarantee that any dish is completely free from traces of allergens unless specifically confirmed by our team.
If you have a serious allergy, please contact us before ordering.
5. Pricing & Payment
Prices displayed at checkout apply to the order at the time it is placed.
Prices, menu items, offers, and availability may be changed without prior notice.
Available payment methods are shown during checkout.
6. Delivery
Delivery is available to selected areas and is subject to operational availability.
Delivery fees and available locations may change. The applicable delivery charge will be displayed at checkout before order confirmation.
Estimated delivery times are not guaranteed and may be affected by traffic, weather, order volume, location, or other circumstances outside our reasonable control.
Customers must provide accurate contact and delivery information.
7. Cancellations & Refunds
Orders are prepared fresh.
Cancellation may be possible if requested before preparation begins. Once food preparation has started, cancellation or refund may not be possible.
Refunds, replacements, missing items, and quality concerns are handled in accordance with our Refund Policy.
8. Catering
Catering inquiries are not considered confirmed bookings until the menu, date, location, guest count, pricing, and other relevant details have been agreed with Hindi.
A quotation may be subject to availability and may change if the requested event details are changed.
9. Website Use
You may use this website only for lawful personal or commercial ordering purposes.
You must not:
- Attempt to interfere with the operation or security of the website.
- Use the website for fraudulent purposes.
- Copy or commercially exploit website content without permission.
- Submit false or misleading order information.
10. Intellectual Property
Hindi's branding, logo, website design, photographs, text, graphics, and other original content are owned by or licensed to Hindi and may not be reproduced or used commercially without permission.
11. Third-Party Services
Our website may use services provided by third parties, including Shopify, payment providers, delivery providers, and communication services.
Their own terms and privacy practices may also apply when you use their services.
12. Limitation of Responsibility
Hindi will take reasonable care when preparing and fulfilling orders.
To the extent permitted by applicable law, Hindi is not responsible for delays or losses caused by circumstances outside our reasonable control, including traffic disruptions, weather, third-party service interruptions, or incorrect information provided by the customer.
Nothing in these Terms limits any rights that cannot legally be excluded under applicable Egyptian law.
13. Changes to These Terms
We may update these Terms of Service when necessary.
The latest version published on this website will apply from the date it is posted.
14. Contact Us
For questions about an order, delivery, cancellation, refund, catering request, or these Terms:
Phone / WhatsApp: +20 15 15315426