Refund policy

Because Hindi prepares fresh and perishable food to order, food items cannot normally be returned or exchanged after they have been prepared or delivered.

An order may be cancelled for a full refund if the cancellation request is received before food preparation has started. Once preparation has begun, cancellation or refund may not be possible.

If you receive an incorrect order, a missing item, an item that was significantly damaged during delivery, or there is a genuine quality issue with your order, please contact Hindi as soon as possible and preferably within 2 hours of delivery. Please provide your order details and, where relevant, clear photos so our team can review the issue.

Depending on the circumstances, an approved resolution may include replacement of the affected item, store credit, a partial refund or a full refund.

Approved refunds will normally be returned to the original payment method. Processing times after approval depend on the payment provider or bank and may take several business days.

Delivery charges are generally non-refundable unless the refund results from an error by Hindi or a failure to deliver the order.

Hindi reserves the right to assess refund and replacement requests individually to prevent misuse while ensuring genuine customer issues are handled fairly.

Nothing in this policy limits any rights customers may have under applicable Egyptian consumer protection laws.